Returns Policy

At Plant Decor, we do our best to provide beautiful plants in excellent condition and inspect everything carefully before it is delivered.  We also do our utmost in protecting all of our products during delivery.  If, for any reason, however, you are not satisfied with what you ordered, do not hesitate to contact us and we will resolve your issue in a timely manner.

14 Day Guarantee on all Plants

All Plant Decor plants are guaranteed for 14 days.  If for any reason, one of our plants fails on you, simply take a picture and send it info@plantdecor.ca.  We will then determine the cause of the trouble and work to replace or refund the cost of the plant to you.  This guarantee does not include plants damaged due to negligence or improper care and maintenance.  Custom orders and Favour Lucky Bamboo are not guaranteed.

Cancellation

To cancel an order, please contact us with the details of the order that you are cancelling.  Any deposits made for custom orders or Favour Lucky Bamboo will not be refunded.   

Returns

If you are unsatisfied with your plant, you have 14 days to return your plants.  All small and medium size plants may be returned via pickup or drop off.  Large plants may only be returned via pickup onsite.  All pickups are subject to a $29.95 fee and may incur additional charges depending on area.  If a plant has been damaged or is not returned in its entirety, Plant Decor reserves the right to withhold a percentage of the original price due to a reduced value.  Custom orders, Favour Lucky Bamboo, and delivery charges are not returnable.